5. How to personalize the employee experience
There are many different types of personalization for employees. The goal here isn't to create a one-off individual experience for every employee but instead, develop policies or principles that your employees can use to create something that fits their unique experience.
Before we dig into the personalization types below, it’s essential to know where to start. If you don’t have any data on the topic, now might be a helpful time to gather some.
Collecting feedback on the current state of the company whether it’s through a tinypulse, eNPS survey, or conversations one-on-one with managers - there needs to be a benchmark developed, as well as enough information to understand where the most significant opportunity lies.
The ideas below might seem easy and leave you feeling like you could boil the ocean in a day, but as any high-quality people operations professional knows - it’s about listening to the team and the data first, crafting a quality plan second, and thirdly, communicating it well.
Below are some of the programs or policies a company can set-up so that their team can personalize their perk experience:
Personalized onboarding experience
Every new hire should go through an orientation and onboarding experience, and one ideally, that is tailored to them and their role, their team, and their current level of knowledge.
Personalize work equipment/hardware
Instead of giving every employee the same computer, monitor, keyboard, and mouse - develop a tech budget or hardware program where employees can buy what’s best for them and their productivity.
Personalize work software
As more B2B software introduces a B2C element, more and more people can try out and adapt software they love for their everyday use. This gets sticky when a person falls in love with Grammarly, Smartsheet, or Evernote and wants to use it to improve their productivity or quality of work. Companies can help employees use the software tools that best fit their needs.
Personalize work location
Coinciding with the shift in the type of work brings a lot of questions about where we work.
Where we once needed to be on-site or “at the office” today, everything is online, allowing us to find spaces or places for us to be productive for the we’re doing that day or in that moment.
Companies are beginning to adapt by allowing people to change their desk locations in the office and building out new and improved spaces that accommodate all types of work styles from collaborative to quiet and focused. If your workspace doesn't allow for that, develop a policy that builds employee trust and freedom to work from wherever is best for them and their work. Some days it might be quiet at home, whereas others it could be in the office amongst the team, and lastly - maybe they need the quiet combined with a bit of bustle that they can find from the local coffee shop.
Personalize work hours
Due to COVID, your employees' commutes are gone, but they might have more stress with kids going to school online or simply adapting to working from home.
Allowing people to time-shift their hours to allow for greater focus and productivity is an excellent way to personalize their work experience.
Personalize work perks
Pre-pandemic perk stipends were picking up steam for their plentiful benefits to employees and HR. However, amid the pandemic, they've emerged as the number one perk. Learn more about the different types of perk stipends: health & wellness, learning & development, cell phone, meal plan, equipment, and custom perk stipends.